Purpose of the Terms: These Terms and Conditions ("Terms") form a legally binding agreement between Cocoa Casino ("we", "us" or "our") and you ("you" or "your"), governing your use of our online casino services. By registering an account with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Acceptance of Terms: These Terms are effective as of the date you register an account with Cocoa Casino and continue in effect until such time as they may be amended or terminated by us.
Age and Legal Restrictions: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. You represent that you meet this requirement and are eligible to enter into a binding agreement with us.
Account Registration
Eligibility: Only individuals who are eligible to use online casino services under the laws of their jurisdiction may register an account with Cocoa Casino.
KYC and Verification Requirements: You must provide identification and proof of age to verify your identity. We reserve the right to request additional documentation or information at any time.
Responsibility for Account Security: You are solely responsible for maintaining the security and confidentiality of your account login credentials. You agree not to share these with anyone, including family members or friends.
Deposits and Withdrawals
Accepted Payment Methods: We accept various payment methods, including credit/debit cards, cryptocurrencies, e-wallets, and prepaid vouchers. We may add or remove payment methods at any time without notice.
Minimum and Maximum Limits: There are minimum and maximum deposit/withdrawal limits for each payment method. You can find these on our website.
Processing Times and Fees: Deposits are processed immediately, while withdrawals may take up to 24 hours. We do not charge fees for deposits or withdrawals, but your bank or payment provider may charge a fee.
Anti-Money Laundering Policy: We operate an anti-money laundering policy, which includes verifying the identity of our customers and monitoring their transactions.
Bonuses and Promotions
How Bonuses Are Credited: Bonuses are credited to your account as per the terms and conditions of each specific promotion. We reserve the right to modify or cancel any bonus at any time without notice.
Wagering Requirements: To withdraw a bonus, you must meet the wagering requirements specified in the terms and conditions of each promotion.
Expiry and Abuse Clauses: Bonuses expire after 30 days if not used. We may void bonuses or withdraw winnings where we suspect abuse or irregular play.
Gameplay and Fairness
RNG Usage: We use a Random Number Generator (RNG) to ensure the fairness of our games.
Game Malfunctions: If a game malfunctions, all bets placed during that time will be voided.
Limits on Play and Responsible Gaming Tools: We offer various limits on play and responsible gaming tools to help you manage your gambling. You can find these in your account settings.
Responsible Gambling
Self-Exclusion Options: You may self-exclude from our services for a specified period or permanently. Please contact us to do so.
Deposit, Wager, and Session Limits: We offer deposit limits, wager limits, and session limits to help you manage your gambling. You can find these in your account settings.
Help and Support Links: You can find responsible gaming resources on our website.
Prohibited Activities
Bonus Abuse: Using bonuses for irregular play or attempting to manipulate the outcome of a game is strictly prohibited.
Fraud, Collusion, or Manipulation: We take a zero-tolerance approach to any form of cheating or manipulation. We reserve the right to void bets, withdraw winnings, and/or close your account without notice.
Use of Bots or Automated Systems: Using bots or automated systems to play our games is prohibited.
Account Suspension and Closure
Voluntary Account Closure: You may close your account at any time by contacting us. Please note that this will result in the loss of any funds in your account, and you will not be able to recover these.
Breach of Terms: We reserve the right to suspend or close your account if we suspect a breach of these Terms.
Inactivity and Dormant Accounts: If your account is inactive for an extended period (as defined on our website), we may suspend or close it without notice.
Privacy and Data Protection
Information Collected: We collect personal data to verify your identity, process transactions, and provide you with marketing materials. We comply with GDPR regulations.
Use and Storage of Personal Data: We use your personal data for the purposes specified above and store it securely on our servers.
Limitation of Liability
Losses: We are not liable for any losses incurred by you while using our services, except where required by law.
System Errors: If our systems fail, we may void bets or withdraw winnings to ensure fairness.
Third-Party Links: We provide links to third-party websites. We do not endorse these sites and are not responsible for their content.
Amendments and Updates
Right to Modify the Terms: We reserve the right to modify these Terms at any time, with or without notice to you. Your continued use of our website or services after such modification will be deemed acceptance of the revised terms.
Notification of Changes: If we make any significant changes to these Terms, we will notify you by email or through a notification on our website.
