Privacy Policy

Our Privacy Policy exists to inform you about your data rights and how we handle personal information. We want to be transparent about what happens with the data you share with us. This policy explains how we collect, use, store, and protect your data.

Purpose of the Privacy Policy

This Privacy Policy is in place to inform users about their data rights and how our platform handles personal information. By using our services, you agree to this policy and understand how we handle your data.

Scope of Application

Our Privacy Policy applies to all users who use our online platform. This includes anyone who creates an account, makes deposits or withdrawals, or interacts with our site in any way. Use of our services implies agreement to this policy.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. We want to be clear about how we handle your data and ensure that you have the right to control it.

Data We Collect

We collect different types of data from users:

• Personal Information: name, email, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device info, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data

We use your data for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

A cookie is a small piece of data stored on your device by our site. We use cookies for:

• Essential cookies: to log you in and remember settings
• Analytics cookies: to understand how users interact with our site
• Marketing cookies: to tailor ads and promotions to individual users

You can manage or disable cookies through your browser settings.

Legal Basis for Processing

We process user data based on the following grounds:

• Contractual necessity: to provide services and fulfill obligations
• Legal obligations: to comply with regulations and laws
• Legitimate interests: to improve our site and enhance user experience
• User consent: to collect and use personal information

Data Sharing and Disclosure

We may share your data with:

• Payment processors: to facilitate transactions
• Gaming providers: for game development and delivery
• Other third-party service providers

Personal data is not sold. We disclose data where legally required.

Data Storage and Retention

We keep personal data for as long as necessary:

• For contractual purposes: we retain data for 6 years after account closure
• For legal obligations: we retain data as required by law
• We store your data securely using SSL encryption and access controls

Security Measures

To protect your data, we have implemented the following measures:

• SSL encryption: to secure data transmission
• Access controls: to limit access to authorized personnel
• Authentication processes: to verify user identity
• Monitoring for unauthorized access: to detect suspicious activity

Your Rights

Under data protection laws, you have the right to:

• Access, update, or delete your data
• Withdraw consent or object to processing

International Data Transfers

We may transfer personal data outside your country or EEA. We use Standard Contractual Clauses to ensure secure transfers.

Third-Party Services

External links or services have their own privacy policies. Cocoa Casino is not responsible for external content.

Policy Updates

This Privacy Policy may be updated, and you will be notified through our site and email notifications. Continued use of our services means acceptance of changes.